Privacy Policy for Vantirra

1. Introduction

Vantirra is a New Zealand-based video and photography service provider. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website [www.vantirra.com] or engage with our services. By accessing our website or services, you agree to this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

A. Personal Information
• Contact Details
(name, email, phone number, address) – for bookings, inquiries, or contracts.
Payment Information (credit card details via secure third-party processors like Stripe/PayPal).
Project Details (shoot preferences, event specifics, creative briefs).

B. Non-Personal Information
• Technical Data
(IP address, browser type, device information).
Cookies & Analytics (to improve website performance; you can disable cookies).

C. Media Files
• Photos/Videos
(uploaded by clients for editing, storage, or delivery).

2. Information We Collect

A. Personal Information
• Contact Details
(name, email, phone number, address) – for bookings, inquiries, or contracts.
Payment Information (credit card details via secure third-party processors like Stripe/PayPal).
Project Details (shoot preferences, event specifics, creative briefs).

B. Non-Personal Information
• Technical Data
(IP address, browser type, device information).
Cookies & Analytics (to improve website performance; you can disable cookies).

C. Media Files
• Photos/Videos
(uploaded by clients for editing, storage, or delivery).

3. How We Use Your Information

We use your data for:
Service Delivery (scheduling shoots, editing, delivering final work).
Communication (responding to inquiries, updates, invoices).
Marketing (with opt-out options for newsletters/promotions).
Legal Compliance (tax obligations, contract enforcement).
Improving Services (analysing trends to enhance user experience).

4. How We Store & Protect Your Data

Storage: Data is kept in secure servers (e.g., encrypted cloud storage).
Retention: We retain personal information only as long as necessary (e.g., for legal/tax purposes).
Security: We use industry-standard measures (SSL encryption, secure passwords) but cannot guarantee 100% security online.

5. Sharing & Disclosure

We do not sell your data. However, we may share it with:
Service Providers (payment processors, cloud storage, delivery partners).
Legal Authorities (if required by NZ law, e.g., court orders).
Business Partners (only with your consent, e.g., subcontractors for shoots).

6. Your Rights (Under NZ Privacy Act 2020)

You have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion (unless we must retain it for legal reasons).
Opt out of marketing communications.
To exercise these rights, email us at hugo@vantirra.com.

7. Cookies & Tracking

We use cookies for:
Essential Functions (e.g., login sessions).
Analytics (Google Analytics to improve our site).
You can disable cookies in your browser settings.

8. International Data Transfers

If data is transferred outside NZ (e.g., via cloud storage), we ensure it’s protected under NZ privacy standards.

9. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Changes to This Policy

We may update this policy. Changes will be posted on our website with a new "Last Updated" date.

11. Contact Us

For privacy-related questions or requests, contact:
📧 Email: hugo@vantirra.com
📞 Phone: 021 027 09247

Additional Notes for NZ Compliance:

Privacy Act 2020: Ensures data is collected lawfully, stored securely, and used transparently.
Notifiable Data Breaches: If a breach occurs, we will notify affected parties as required.
GDPR Considerations: If you serve EU clients, mention GDPR rights (e.g., data portability).